Automatic scrolling/bouncing problem

[Bashiachuki]

On the homepage, sometimes it automatically scrolls/bounces. I don’t have any idea why it’s happening and I need your help.

Video desktop happens on 0:30, 0:37 seconds: https://www.loom.com/share/ba42f626501c4c678a24a77424c70f5c

Video happens mobile on 0:3, 0:10, 0:16 seconds: https://www.youtube.com/watch?v=ZwtIXkkJ-TA

Website: https://tg.weeee.cyou/

[Billy Nguyen]

This error was caused by your WP Smart Preloader plugin, I turned it off and the website is working fine.

Your support package has expired, please purchase additional support packages to continue supporting

[Bashiachuki]

Billy unfortunately it didn’t help, there is still a scrolling problem

Mozilla: https://www.loom.com/share/31a83a398d624ff68789cf1079194cbf

Chrome: https://www.loom.com/share/af22c1dc897f4109836ffbe184828f71

[Billy Nguyen]

Please check and send Admin web account for me again, I can’t login to admin dashboard.

[Bashiachuki]

This reply has been marked as private.

[Billy Nguyen]

Hi again,

It looks like the problem is caused by the Chauffeur Booking System for WordPress plugin. I tried disabling this plugin and checking the problem is solved, please try again

[Bashiachuki]

You are totally right Billy, it’s because of the plugin “Chauffeur Booking System for WordPress”

Unfortunately, they are not very helpful and said that it’s not their plugin fault but the theme is the reason.

Maybe you can help me out with this? Do you have any thoughts on what and why is this conflict with your theme and the plugin?

[Billy Nguyen]

Hi,

Now when I check, this error seems to be gone, please clear all cache and check again

[Bashiachuki]

Billy that’s another strange thing that happens, sometimes a scrolling problem is not happening and sometimes it does…

It’s not related to caching, as this happens a few months already and cache clearing doesn’t help. I have not even clue why does it happen

[Billy Nguyen]

Hi again,

I don’t think it’s a big deal for you to worry about. It’s just a small error, some of it happens not very often. We also tried to find the problem and the solution, it didn’t take too long for this little problem.

[Author]

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