HomePage › Forums › Themes Support › Triply – Tour Booking WordPress Theme › Automatic scrolling/bouncing problem
- This topic has 9 replies, 2 voices, and was last updated 1 year, 4 months ago by Billy Nguyen.
December 22, 2021 at 10:37 am #18531
On the homepage, sometimes it automatically scrolls/bounces. I don’t have any idea why it’s happening and I need your help.
Video desktop happens on 0:30, 0:37 seconds: https://www.loom.com/share/ba42f626501c4c678a24a77424c70f5c
Video happens mobile on 0:3, 0:10, 0:16 seconds: https://www.youtube.com/watch?v=ZwtIXkkJ-TA
Website: https://tg.weeee.cyou/December 22, 2021 at 2:06 pm #18585
This error was caused by your WP Smart Preloader plugin, I turned it off and the website is working fine.
Your support package has expired, please purchase additional support packages to continue supportingDecember 29, 2021 at 9:25 am #18717
Billy unfortunately it didn’t help, there is still a scrolling problem
Chrome: https://www.loom.com/share/af22c1dc897f4109836ffbe184828f71December 30, 2021 at 9:16 am #18728
Please check and send Admin web account for me again, I can’t login to admin dashboard.January 6, 2022 at 6:02 pm #19005This reply has been marked as private.January 7, 2022 at 9:31 am #19023
It looks like the problem is caused by the Chauffeur Booking System for WordPress plugin. I tried disabling this plugin and checking the problem is solved, please try againJanuary 18, 2022 at 8:47 pm #19416
You are totally right Billy, it’s because of the plugin “Chauffeur Booking System for WordPress”
Unfortunately, they are not very helpful and said that it’s not their plugin fault but the theme is the reason.
Maybe you can help me out with this? Do you have any thoughts on what and why is this conflict with your theme and the plugin?January 19, 2022 at 11:20 am #19434
Now when I check, this error seems to be gone, please clear all cache and check againJanuary 20, 2022 at 10:32 pm #19488
Billy that’s another strange thing that happens, sometimes a scrolling problem is not happening and sometimes it does…
It’s not related to caching, as this happens a few months already and cache clearing doesn’t help. I have not even clue why does it happenJanuary 21, 2022 at 10:26 am #19510
I don’t think it’s a big deal for you to worry about. It’s just a small error, some of it happens not very often. We also tried to find the problem and the solution, it didn’t take too long for this little problem.
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