HomePage Forums Themes Support Triply – Tour Booking WordPress Theme Automatic scrolling/bouncing problem

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  • #18531
    Bashiachuki
    Supported

    On the homepage, sometimes it automatically scrolls/bounces. I don’t have any idea why it’s happening and I need your help.

    Video desktop happens on 0:30, 0:37 seconds: https://www.loom.com/share/ba42f626501c4c678a24a77424c70f5c

    Video happens mobile on 0:3, 0:10, 0:16 seconds: https://www.youtube.com/watch?v=ZwtIXkkJ-TA

    Website: https://tg.weeee.cyou/

    #18585

    This error was caused by your WP Smart Preloader plugin, I turned it off and the website is working fine.

    Your support package has expired, please purchase additional support packages to continue supporting

    #18717
    Bashiachuki
    Supported

    Billy unfortunately it didn’t help, there is still a scrolling problem

    Mozilla: https://www.loom.com/share/31a83a398d624ff68789cf1079194cbf

    Chrome: https://www.loom.com/share/af22c1dc897f4109836ffbe184828f71

    #18728

    Please check and send Admin web account for me again, I can’t login to admin dashboard.

    #19005
    Bashiachuki
    Supported
    This reply has been marked as private.
    #19023

    Hi again,

    It looks like the problem is caused by the Chauffeur Booking System for WordPress plugin. I tried disabling this plugin and checking the problem is solved, please try again

    #19416
    Bashiachuki
    Supported

    You are totally right Billy, it’s because of the plugin “Chauffeur Booking System for WordPress”

    Unfortunately, they are not very helpful and said that it’s not their plugin fault but the theme is the reason.

    Maybe you can help me out with this? Do you have any thoughts on what and why is this conflict with your theme and the plugin?

    #19434

    Hi,

    Now when I check, this error seems to be gone, please clear all cache and check again

    #19488
    Bashiachuki
    Supported

    Billy that’s another strange thing that happens, sometimes a scrolling problem is not happening and sometimes it does…

    It’s not related to caching, as this happens a few months already and cache clearing doesn’t help. I have not even clue why does it happen

    #19510

    Hi again,

    I don’t think it’s a big deal for you to worry about. It’s just a small error, some of it happens not very often. We also tried to find the problem and the solution, it didn’t take too long for this little problem.

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