HomePage Forums Themes Support WiHelp – Nonprofit Charity WordPress Theme Background slideshow and video not playing.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #26384
    Diankant
    Supported

    Hi,
    I need your assistance. I have a section that is using slideshow as a background and another section that has video (YouTube) for background. When I’m logged in in WordPress I see both sections showing the backgrounds but when I try it from another computer or incognito window they don’t display.
    Here is the website http://diyank7.sg-host.com

    The top section and the thirds section (learn more about what we do).

    Any suggestions?

    Thanks.

    #26387
    Diankant
    Supported

    Also, the circle with the “Wi.Help Providing” widget doesn’t appear in the the same section where the video doesn’t play, the third section.

    #26388
    Diankant
    Supported

    Just realised that the testimonial widget doesn’t appear as well. I don’t understand it.

    #26390
    Diankant
    Supported

    Hi, any chance you can help me with this?

    #26393
    Diankant
    Supported

    How long is the wait for your response it’s been more than 24 hours now and it’s probably night time there right now, so I have to wait another 12 hours. Don’t think that’s working great for us.

    #26394
    Diankant
    Supported

    I keep finding more problems of the same type. The sticky menu also doesn’t work for visitors, only for me while I’m logged in.

    • This reply was modified 1 month, 1 week ago by Diankant.
    #26402

    Hello,

    About all your issues, please send the admin web account for me, I will check and try to help you.

    #26430
    Diankant
    Supported
    This reply has been marked as private.
    #26444

    Hi,

    The problem seems to be related to your SiteGround Optimizer plugin, I disabled it and now the problems are resolved.

    #26462
    Diankant
    Supported

    Thanks, will have to look into the plugin then.

    #26463
    Diankant
    Supported

    I just noticed that the video backgrounders dis not playing from the starting point given in the settings but rather from the start of the video as it did before.
    What would be the reason? How can I play it from a specific starting point?

    Thanks.

    #26464
    Diankant
    Supported

    The problem was not the plugin but one of the optimisation options in it, the “differ of render-blocking javascript”

    #26479

    Hi,

    #1. Please set up the video link excluding the starting point of the video. The start time of the video is set below: https://prnt.sc/krtH0yJVE5At

    #2. =))
    Of course, I’d say the plugin problem is because the internal optimization settings are conflicting with the theme, so it needs to be checked.
    I have disabled the minify javascript setting to make sure there are no js errors when running

Viewing 13 posts - 1 through 13 (of 13 total)

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