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HomePage › Forums › Themes Support › Freshio – Organic & Food Store WordPress Theme › Can’t login with email, just only username on WooCommerce

Topic Resolution: Resolved
Viewing 15 posts - 1 through 15 (of 18 total)
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  • Author
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  • February 24, 2021 at 7:23 am #5873
    Boyzico
    Support Expired

    Hello,

    I’m having issues with the site as I can’t log in with my email, just only the username. I have tried all I can but nothing is working.

    Please assist.

    Thanks

    February 24, 2021 at 3:04 pm #5894
    Billy Nguyen

    Did you use Cloudflare for your website?
    I can’t login your admin site, please recheck https://prnt.sc/105gzqn

    February 24, 2021 at 3:17 pm #5901
    Boyzico
    Support Expired
    This reply has been marked as private.
    February 24, 2021 at 3:24 pm #5903
    Billy Nguyen

    I still can’t go to your admin site: https://prnt.sc/105gzqn

    February 24, 2021 at 3:39 pm #5909
    Billy Nguyen

    Yes,

    I used https://waribe.com/backend, But when successfully logged in, it redirects to https://waribe.com/wp-admin/

    February 24, 2021 at 3:39 pm #5910
    Boyzico
    Support Expired
    This reply has been marked as private.
    February 24, 2021 at 3:49 pm #5913
    Boyzico
    Support Expired

    Could it be Cloudflare that is denying the access?

    February 24, 2021 at 3:53 pm #5914
    Boyzico
    Support Expired

    Please can you try again to see if it works

    Thanks

    February 25, 2021 at 10:43 am #5936
    Billy Nguyen

    I used https://waribe.com/backend, But when successfully logged in, it redirects to https://waribe.com/wp-admin/

    Please deactivate Cloudflare for me.

    March 8, 2021 at 7:05 pm #6500
    Boyzico
    Support Expired

    Hello,

    Cloudflare has been deactivated, if you can check it now, please.

    Thanks

    March 9, 2021 at 1:14 pm #6544
    Billy Nguyen

    Hi again,

    I still can’t check your site https://prnt.sc/10gqg92

    About your issue, please deactivate all plugins and recheck.

    March 9, 2021 at 2:59 pm #6554
    Boyzico
    Support Expired

    Hello,

    I have deactivated Cloudflare as requested and I’m not sure why you are unable to login.

    Please if you can check again as I have deactivated the security plugin.

    I’m unable to deactivate all plugins as my website is live and not in staging or demo.

    Let me know if you are able to log in this time around, please just note that my website is live and it’s functioning.

    Also please remember to use https://waribe.com/backend/

    Thanks

    March 9, 2021 at 3:37 pm #6562
    Billy Nguyen

    OK, no problem.

    About issue Can’t login with email: maybe this issue from your security plugin, try to deactivate this plugin and recheck.

    March 9, 2021 at 3:54 pm #6563
    Boyzico
    Support Expired

    Hello, Thanks for your response but I have deactivated the security plugin and try again but still the same issue

    https://prnt.sc/10gv7ko

    Thanks

    March 9, 2021 at 5:24 pm #6574
    Billy Nguyen

    Please try to activate all plugins and recheck

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