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HomePage › Forums › Themes Support › Freshio – Organic & Food Store WordPress Theme › Fatal Error – conflict Woocommerce

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Viewing 15 posts - 1 through 15 (of 17 total)
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  • December 29, 2020 at 4:09 pm #3049
    MVGENNIP
    Support Expired

    Hi there,

    After setting up WP and installing the Freshio theme I receive an Fatal Error.
    I used the theme before so I’m not sure why this is happening?

    I checked together with an Siteground engineer and he confirmed the combination with woocommerce plugin is giving this error. However, I used the theme before in combination with WooCommerce and was working fine.

    At this moment I have created a new WP+WooC site, uploaded the theme (NOT INSTALLED) so you guys can look into it.

    Can you guys please help me?

    Thanks,
    Mark

    December 29, 2020 at 4:14 pm #3053
    Billy Nguyen

    Hi there,

    Please send full admin web account for me( user + password), I will check and help you

    December 29, 2020 at 6:13 pm #3058
    MVGENNIP
    Support Expired

    Hi Billy,

    Did you receive my email?

    Thanks

    December 29, 2020 at 6:16 pm #3059
    MVGENNIP
    Support Expired

    With log in info

    December 30, 2020 at 12:25 am #3062
    MVGENNIP
    Support Expired

    Hi guys, I have no idea if someone is working on my issue? Can you please reply?

    December 30, 2020 at 2:01 am #3066
    MVGENNIP
    Support Expired

    Sorry just saw the 1 working day time frame..

    December 30, 2020 at 8:57 am #3077
    Billy Nguyen

    Hi again,

    Sorry for the late response. About your issue, please send Admin web account for me via this topic ( Set as private reply)
    – Link login admin
    – Username
    – Password

    December 30, 2020 at 1:10 pm #3085
    MVGENNIP
    Support Expired
    This reply has been marked as private.
    December 30, 2020 at 1:27 pm #3086
    Billy Nguyen

    Hi,
    I checked your site, please send Cpanel account for me, I need to fix it.

    December 30, 2020 at 2:00 pm #3088
    MVGENNIP
    Support Expired

    Hi Billy,

    Not sure what CPanel means?
    Is this the admin account of Sitegrond?

    Thanks,
    Mark

    December 30, 2020 at 2:02 pm #3089
    Billy Nguyen

    Yes, it means account to login into your hosting. Please send it for me, I need to fix code

    December 30, 2020 at 2:15 pm #3090
    MVGENNIP
    Support Expired
    This reply has been marked as private.
    December 30, 2020 at 2:29 pm #3091
    Billy Nguyen

    Hi again,

    Please check your site, I fixed it and install demo for you.

    Let me know if you need to help and don’t forget vote 5 stars for our team.
    Many thanks!

    December 30, 2020 at 2:32 pm #3092
    MVGENNIP
    Support Expired

    That sounds great Billy!
    Just saw an update from the theme as well. Am I able to update or do I get the same issue then?

    Will check the site straight away when I’m back home.

    Thanks a lot for all!!

    December 30, 2020 at 2:36 pm #3093
    Billy Nguyen

    I updated the latest version theme for you, so that you don’t need to update again.

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