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Viewing 11 posts - 31 through 41 (of 41 total)
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  • #6573

    Sorry, I have yet to find the solution to your problem, however I don’t think it has too much impact on the site. So you don’t have to worry too much. This issue also takes a long time for me to find the problem, I will correct it for you as soon as I find a solution.

    Best regards,

    #15455
    sunil023
    Support Expired

    Hi, Need small help as my catagory

    working fine in website – Featured Categories
    https://prntscr.com/1u2pst4

    In mobile view – Featured Categories In the circle is missing
    https://prntscr.com/1u2q7p7

    earlier it was there..
    https://prntscr.com/1u2qrrk

    Could you please guide me on how to fix this?
    Looking forward to hearing from you.

    Best Regards,
    Sunil

    #15498

    Hi you,

    It looks like you have enabled this section to be hidden on tablets and mobile, so it is hidden on responsive devices: https://prnt.sc/1uavcw7
    I have just resolved this issue, please recheck.

    #15501
    sunil023
    Support Expired

    Hi Billy,

    Thanks well it was in small images side by side.

    previous image-
    https://prntscr.com/1uaymb8

    Not getting this point
    https://prntscr.com/1uaytzg

    Best Regards,
    Sunil

    #15507

    Looks like you updated the theme?

    I have previously added this widget to your theme for you, updating your theme has lost this widget, so the display is problematic.

    #15508
    sunil023
    Support Expired

    can you please fix this issue.

    Best Regards,
    Sunil

    #15510

    Do you have an old website backup, here is the widget I customized for you, it’s not available in the theme.

    #15513
    sunil023
    Support Expired

    Yes I have do have backup

    #15521

    Please send me a backup copy of the theme so I can check this widget again

    #15669
    sunil023
    Support Expired

    Dear Billy,

    There is one more issue with images, are coming very big in size.
    Can we fix that too for all images

    Looking forward to hearing from you.

    Best Regards,
    Sunil

    #15737

    Hi again,

    You upload product images, but do not optimize the quality, nor adjust the image to the same size or ratio so it can display well. It is unacceptable when checking your website, the image size is too long, while the width is too short 🙁

    Please take steps to optimize images before uploading to the website.
    1. Use a photo editing tool like photoshop to crop the image to 600x800px or 800x800px
    2. Re-optimize image quality to reduce image size

    Your account has expired support, so please purchase the support package again for continued support.

Viewing 11 posts - 31 through 41 (of 41 total)

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