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  • #17466

    Hi, i urgently need your help. The carsao Theme does not work properly. The page very often does not load and often has a time out. You have to reload it over and over again. The Site is not always visible in the customizer. Changes are not accepted. E.g. I changed the header in the customizer (Header 2), but it does not change on the page, still Header 1.
    After uploading our logo, the sticky header is no longer there, how can that be?
    We have only just started and already have a lot of problems, I hope it doesn’t go on like this.
    Kind regards,
    Jürgen Heim


    Hi you,

    #1. Maybe your hosting is overloaded, please check and upgrade your hosting package

    #2. Change header for home page:
    Please go to Edit page: -> Page Metabox -> Enable Custom Header -> Select header:

    #3.I have installed a sticky header plugin for you, but it is only suitable for header 1, and header 2 is different to be able to attach a sticky header to this header.


    #1 the hosting is new, a special package for WordPress with 50GB, only this one domain is on it, with the WordPress and your theme. This cannot be the problem. I deactivate already the plugins for the woocommerce, because we don’t need a shop at this time.
    Today i can’t work on the site again, because it’s not loading.


    I have checked your website and it is still working properly, no error messages at all. Please check again

    This reply has been marked as private.

    HI again,

    Website runs slow due to many reasons, not necessarily because of our theme. Please refer to the website optimization instructions here:
    You can also choose another theme to replace here:

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