Row is not moving up beyond browser limit in elementor

[designincg]

Hii pl check that any row or section or column is not moving up beyond browser limit inside elementor. Pl check and solve as early as possible.

[Billy Nguyen]

Sorry, I don’t understand your issue, please take a photo screenshot about this issue and send to me.

Thank./

[designincg]

Hii how can i send u a photo screenshot, i dont see any button to attach the screenshot. Pl tell how to send

[Billy Nguyen]

Please upload your image to https://ibb.co/ or https://prnt.sc/ and send this link for me, I will check and try to help you.

[designincg]

i inserted the link of the elementor page screenshot which indicates that elementor sections or rows is not possible to move beyond the browser area. pl check.

https://prnt.sc/O9h_cHAuTqvi

[Billy Nguyen]

Hi,

I’m still dragging and moving your sections normally.
If you feel that moving these sections is too difficult, you can turn on the Navigator bar so -> Click on the section and drag it to the position you want: https://prnt.sc/n6RP5thzWu0F

[designincg]

Hii i know about navgator but i dont want to use that, i want to drag sections up and down normally but its not working, if its working in your side pl send me a video of that to my mail “[email protected]” so that i will be sure that this is happening only in my browser. Otherwise you have to fix it as early as possible because this is a basic function & facility of elementor and its not working in your theme.

[Billy Nguyen]

Hi,

We’re pretty busy and don’t have time to take a video and send it to you. I have checked and sure it is still working properly, there are no theme related errors here.
You can test with another browser or the default active WordPress theme to check for this issue.

[designincg]

If you are busy and can’t give support then i have no other way then i have to mail to theme forest about my issue and tell them to solve this.

[Billy Nguyen]

Hi,

I’m still supporting you!!!
The problem is not our theme’s fault, and I also showed you how to check where the problem is coming from. If you need a video on this, ok please watch the video below:
https://drive.google.com/file/d/1PucsoXwoy4zInOTzEhuft6o4Vqk4VouK/view?usp=sharing

[designincg]

I have seen your video where it has been shown that you moved the section one by one, i also can do that, the problem is different and that is you cant move the section from bottom to top at once, the browser area don’t allow to do that. Pl solve this problem. I worked on other elementor themes also where we can easily move any section to anywhere from bottom to top or top to bottom at once not by the way you have shown in the video. and that’s actually the main advantage of using elementor you can move any section to anywhere at once. but in your theme if i try to move section from bottom to top at once, it don’t move beyond the browser area. Pl solve this as early as possible. and please don’t distort my theme in solving this issue, we are at the half way of our development.

[Billy Nguyen]

Hi,

Please return to the error screen you are referring to with our theme and another theme you think is normal.

[Author]

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