Theme not working with Elementor

[pmoignard]

Hello, we recently purchased this theme and installed it, along with all of the required plugins including Elementor. The site is hosted by Flywheel with plenty of server memory allocated to the site. However, Elementor won’t run when the theme is active. The editor opens, but the Elementor widget pane does not load.

We have tried the following:

1. Turn off all plugins except Elementor.
2. Allocate more memory to the site.
3. Uninstall and reinstall both the theme and Elementor.

I’ve attached a screenshot of the Elementor widget pane when we try to edit a page.

[Billy Nguyen]

Hi,

Your website is using PHP 8.1.8: https://prnt.sc/AH6L_4mW59x3, this version is currently not compatible with themes and some plugins. So when you use this version it will cause error as you see.
Please downgrade your PHP version to 7.4 for the website to work properly.

[pmoignard]

Hi Billy, thank you, I’ll ask Flywheel to change our PHP version and let you know if that works.

[pmoignard]

Billy, Flywheel has downgraded us to PHP 7.4, and Elementor now works to edit the theme. Thanks for that. However, they have notified us that PHP 7.4 will end-of-life in November, and that they will no longer support it after that, at which point we will no longer be able to host the theme with them. Are there plans on your end to update this theme to work with PHP 8.1?

[pmoignard]

We decided to take the theme off Flywheel and host it on our own server so we can continue to use PHP 7.4. However, we’re still encountering the same issue with Elementor not loading. The memory limit is 512M, which should be more than enough. WP login credentials are the same as originally submitted, and the new URL is:

Home

[Billy Nguyen]

Hello,

I fixed this issue, please recheck.

Regarding compatibility with PHP 8.0, we are planning to update the theme to be compatible with this PHP version. However, it also depends on the attached plugins that must also be compatible for your website to work properly.

[pmoignard]

Hi Billy,

Yes, it seems to be working now. Thank you. It seems like all you did was install WooCommerce? Is that required for the theme to work?

[Billy Nguyen]

Hi,

No, your slider was broken during import, I have re-imported this slider for you.
Woocommerce is a theme compatible plugin, you can use it or not

[pmoignard]

So it was the broken slider that was keeping Elementor from loading? I only make the comment about WooCommerce because Elementor doesn’t load when it isn’t installed. I uninstalled it because it says it’s optional, and Elementor goes back to not loading…

[Billy Nguyen]

Hello,

I can’t connect to your site, please recheck your site: https://prnt.sc/CdZmMDaN_dFW

[pmoignard]

Billy,

The address to the site is https://campbell.stagingatofficeguardians.ca/

[Billy Nguyen]

Hi,

I disabled the Woocommerce plugin and checked Edit with Elementor, it is still working properly. Please check again: https://prnt.sc/JwK4_qzqnBKf

[pmoignard]

Huh. Interesting. Must have been a caching issue or something. Glad that worked! Thanks Billy.

[Billy Nguyen]

Ok, let me know if you need to help and hope you will vote 5 stars for our theme.

Thanks./

[Author]

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