bug with the theme

[shimons21]

I have problem with the theme in the mobile, sometimes it’s works good and I have no issues and sometime I have bug that some mobiles can’t open the hamburger menu, can’t see the slider revolution and can’t see the design editor, it’s sometimes fixed and sometimes not working at all, do you know that issue?

[Billy Nguyen]

The error may be due to your cache or hosting having problems responding

[shimons21]

what I suppose to do, it’s not happening in all the mobiles by sometimes it’s happened in all the mobiles

[Billy Nguyen]

Have you tried turning off all cache on the website and cache on the server to test?

[shimons21]

please check this video:
[video src="https://giftou.co.il/wp-content/uploads/2023/09/error.mp4" /]

I cannot delete the cache plugins it’s neccesery in this website. what should I do?
* and I tried to turn off the cache plugin and nothing changed

• This reply was modified 7 months, 2 weeks ago by shimons21.

[shimons21]

I need help with this bug please.
[video src="https://giftou.co.il/wp-content/uploads/2023/09/error.mp4" /]

[Billy Nguyen]

I don’t have access to your admin dashboard, please check: https://prnt.sc/XmAj44dJm0be

In addition, I have tested on many mobile devices and the menu button still works normally.
The error may be due to the cache plugin you installed, please disable this plugin and check again

[shimons21]

ok I disabled the plugin please check again

[shimons21]

please pay attention that the bug is not appears when you log in to the admin

[Billy Nguyen]

It seems like your hosting is blocking access to js files in wordpress core, leading to all js files being corrupted: https://prnt.sc/F42hCwuCC_bN

Please check your hosting settings or contact hosting support to resolve this issue

[Author]

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