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  • #37945
    shimons21
    Support Expired

    I have problem with the theme in the mobile, sometimes it’s works good and I have no issues and sometime I have bug that some mobiles can’t open the hamburger menu, can’t see the slider revolution and can’t see the design editor, it’s sometimes fixed and sometimes not working at all, do you know that issue?

    #37973

    The error may be due to your cache or hosting having problems responding

    #37995
    shimons21
    Support Expired

    what I suppose to do, it’s not happening in all the mobiles by sometimes it’s happened in all the mobiles

    #38059

    Have you tried turning off all cache on the website and cache on the server to test?

    #38070
    shimons21
    Support Expired

    please check this video:
    [video src="https://giftou.co.il/wp-content/uploads/2023/09/error.mp4" /]

    I cannot delete the cache plugins it’s neccesery in this website. what should I do?
    * and I tried to turn off the cache plugin and nothing changed

    • This reply was modified 9 months ago by shimons21.
    #38137
    shimons21
    Support Expired

    I need help with this bug please.
    [video src="https://giftou.co.il/wp-content/uploads/2023/09/error.mp4" /]

    #38170

    I don’t have access to your admin dashboard, please check: https://prnt.sc/XmAj44dJm0be

    In addition, I have tested on many mobile devices and the menu button still works normally.
    The error may be due to the cache plugin you installed, please disable this plugin and check again

    #38182
    shimons21
    Support Expired

    ok I disabled the plugin please check again

    #38184
    shimons21
    Support Expired

    please pay attention that the bug is not appears when you log in to the admin

    #38191

    It seems like your hosting is blocking access to js files in wordpress core, leading to all js files being corrupted: https://prnt.sc/F42hCwuCC_bN

    Please check your hosting settings or contact hosting support to resolve this issue

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