Can’t login with Ipad or Mobile

[Boyzico]

Hello,

I have an issue as customers can’t seem to log in with Ipad or mobile phone into their account.

Any help will be appreciated.

[Billy Nguyen]

Hi,

The notification content and the live chat bar cover the footer menu, so either you have to turn them off or you have an idea of moving them to another location: https://prnt.sc/11qx5xw

[Boyzico]

Hello,

Thanks for the information. However, is that why I can’t log in on mobile? whenever I want to log in, it doesn’t work.

Kind regards

[Boyzico]

Hi,

I’m still waiting for a response, please as the customers can’t login on mobile.

[Billy Nguyen]

Did you custom this page: https://prnt.sc/11sllrs ?/

I can’t login admin to check your site: https://prnt.sc/11sln45, please check for me.

[Boyzico]

Yes I did I want to revert it back anyways but wanted to sort of the issue with mobile login.

Your Ip address has been whitelisted please can you recheck again to see if you are able to log in?

Thanks

[Billy Nguyen]

I still can’t go to your admin dashboard, please check for me: https://prnt.sc/11upvj4

[Boyzico]

Hello,

Please use https://waribe.com/backend/ and also if you can provide me with IP address so I can whitelist it for you to have access if the link doesn’t work.

Thanks

[Billy Nguyen]

My IP: 27.72.57.178

Please check for me

[Boyzico]

Hello

Cloudflare so please check.

Thanks

[Boyzico]

Hello,

I have disabled Cloudflare so please check.

Thanks

[Boyzico]

Hi, please have you checked?

[Billy Nguyen]

You have used the plugin to customize the my account page, so that may be the cause of not being able to login to the account.

Now that I have deleted your custom part temporarily, please check again

[Boyzico]

Hello,

I’m unable to get into my backend, did you disable the link?

Kind regards

[Boyzico]

The screen is blank when I try going into my backend link using this https://waribe.com/backend/

[Author]

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