HomePage › Forums › Themes Support › Freshio – Organic & Food Store WordPress Theme › Problem with product image
- This topic has 63 replies, 2 voices, and was last updated 1 year, 4 months ago by
Billy Nguyen.
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May 10, 2022 at 4:48 pm #23318
Hi,
I have Your theme woocommerce and i have a small problem with the product image in woocommerce…You can see the problem in this link: https://abrys.websilesia.pl/sklep/
I try to change that image – but it does not work … (screen shot: https://ibb.co/Q9hGHGN)
Could you help me ?
(themeforest – themes – freshio)May 10, 2022 at 4:49 pm #23321Hi you,
Please send Admin web account for me, I will check and try to help you.
May 10, 2022 at 4:52 pm #23322This reply has been marked as private.May 10, 2022 at 4:54 pm #23323Please send your info via this topic, we don’t support via email.
May 10, 2022 at 4:57 pm #23325This reply has been marked as private.May 10, 2022 at 5:29 pm #23328Hi you,
Your product image has unequal dimensions and proportions, so when setting the image size or ratio it will be cropped horizontally or wide. Please process product images to the same size or ratio before uploading to the website.
To set up the image size, please follow these instructions:
1. Disable the plugin Variation Swatches for WooCommerce
2. Go to Customize -> Woocommerce -> Product Image -> Setup size image -> save
3. Re-enable the Variation Swatches for WooCommerce pluginMay 10, 2022 at 5:38 pm #23329This reply has been marked as private.May 10, 2022 at 6:27 pm #23330thats not works … 🙁
May 11, 2022 at 2:26 pm #23347Hi,
As I said above, your images are not the same size, so when setting the aspect ratio it will be skewed with images of different sizes.
In the demo site you submitted, the code has been customized to show the same size for all images, currently we do not support this customization.
1, if you can customize it yourself, you need to see the css customizations of the demo site to edit it yourself
2, If you can’t customize it yourself, we will re-customize it for you according to the demo site you submit, but you will be charged for this customization request.May 11, 2022 at 2:54 pm #23348This reply has been marked as private.May 11, 2022 at 2:56 pm #23349This reply has been marked as private.May 11, 2022 at 3:14 pm #23350This reply has been marked as private.May 11, 2022 at 4:52 pm #23355Hi,
I have just fixed this issue, please recheck your site and let me know if you need to help.
June 22, 2022 at 8:58 pm #24731This reply has been marked as private.June 23, 2022 at 9:05 am #24741Hi again,
Please send Admin web account for me, I will check and try to help you.
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