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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • May 11, 2023 at 11:23 pm #34560
    Travelbaw

    Hello,
    Please help me with elementor pro update it needs an update
    Please feel free to make changes

    Thank you

    May 12, 2023 at 1:32 pm #34584
    Billy Nguyen

    Hello,

    Please follow the guide here: https://pavothemes.com/forums/topic/how-to-update-plugin-elementor-pro-the-latest-version/

    May 12, 2023 at 2:50 pm #34588
    Travelbaw

    I did what you said and now the site is down,
    Please help me

    May 12, 2023 at 4:25 pm #34592
    Billy Nguyen

    Please send the FTP or Cpanel account for me, I will check and try to help you.

    May 12, 2023 at 5:12 pm #34597
    Travelbaw
    This reply has been marked as private.
    May 15, 2023 at 4:49 am #34614
    Travelbaw
    This reply has been marked as private.
    May 15, 2023 at 10:52 am #34621
    Billy Nguyen

    Hi,

    I can’t login to the admin dashboard to check the plugin but through my Cpanel account I see you have updated the Elementor Pro plugin to the latest version.

    Please recheck and let me know if you need to help.

    May 15, 2023 at 11:05 am #34625
    Travelbaw

    please try again because the site was down.
    I also need help because my site is always hacked and I don’t know if this issue was from the elementor plugin!
    Could you please check if there is anything unusual,I can’t find how do they gain access each time!
    Please I need help on that

    May 15, 2023 at 11:06 am #34626
    Travelbaw

    and please the conversation with my c panel info could you please set it privet?

    May 15, 2023 at 1:47 pm #34631
    Billy Nguyen

    Please check your website admin login information, the account you provided is not correct: https://prnt.sc/a_fwsUfOOYDg

    May 15, 2023 at 2:13 pm #34640
    Travelbaw
    This reply has been marked as private.
    May 16, 2023 at 9:48 am #34666
    Billy Nguyen

    I still can’t login with the account you sent, please check again: https://prnt.sc/5vmcC2aTtQW6

    May 16, 2023 at 1:42 pm #34677
    Travelbaw
    This reply has been marked as private.
    May 17, 2023 at 10:08 am #34701
    Billy Nguyen

    1. You need to add the active plugin code to the functions.php file in the child-theme freshio and not in the wordpress core ” wp-includes/functions.php”, do you understand???/

    2. Also, you also did the wrong steps leading to this error!!!

    I updated and re-activated this plugin, please recheck your site.

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