update elementro

[Travelbaw]

Hello,
Please help me with elementor pro update it needs an update
Please feel free to make changes

Thank you

[Billy Nguyen]

Hello,

Please follow the guide here: https://pavothemes.com/forums/topic/how-to-update-plugin-elementor-pro-the-latest-version/

[Travelbaw]

I did what you said and now the site is down,
Please help me

[Billy Nguyen]

Please send the FTP or Cpanel account for me, I will check and try to help you.

[Travelbaw]

This reply has been marked as private.

[Travelbaw]

This reply has been marked as private.

[Billy Nguyen]

Hi,

I can’t login to the admin dashboard to check the plugin but through my Cpanel account I see you have updated the Elementor Pro plugin to the latest version.

Please recheck and let me know if you need to help.

[Travelbaw]

please try again because the site was down.
I also need help because my site is always hacked and I don’t know if this issue was from the elementor plugin!
Could you please check if there is anything unusual,I can’t find how do they gain access each time!
Please I need help on that

[Travelbaw]

and please the conversation with my c panel info could you please set it privet?

[Billy Nguyen]

Please check your website admin login information, the account you provided is not correct: https://prnt.sc/a_fwsUfOOYDg

[Travelbaw]

This reply has been marked as private.

[Billy Nguyen]

I still can’t login with the account you sent, please check again: https://prnt.sc/5vmcC2aTtQW6

[Travelbaw]

This reply has been marked as private.

[Billy Nguyen]

1. You need to add the active plugin code to the functions.php file in the child-theme freshio and not in the wordpress core ” wp-includes/functions.php”, do you understand???/

2. Also, you also did the wrong steps leading to this error!!!

I updated and re-activated this plugin, please recheck your site.

[Author]

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