Urgent issue theme problem

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Topic Resolution: Resolved

Tagged: triply theme

This topic has 15 replies, 2 voices, and was last updated 2 years ago by amal.

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March 7, 2022 at 6:42 pm #20849

amal
Support Expired

Hello support, hope ur doing well?

Please i had purchase this theme this week:

https://themeforest.net/item/triply-tour-booking-wordpress-theme/29875995#

But once I wanted to install it didn’t work at all, I wanted to import the Demo but it didn’t import as I expected, however I followed the installation guide with the theme.

Here is the website where i have already installed the them

Please, I need your support asap.

Thank you in advance

March 8, 2022 at 10:22 am #20870

Billy Nguyen

Hello,

I have just fixed this issue, please recheck your site.

March 8, 2022 at 4:02 pm #20906

amal
Support Expired

Thank you for your reply, but i have checked my website and its not fixed yet, it shows me another error or 404 NOt Found??’

Waiting for ur reply.

Thank you in advance.

March 8, 2022 at 5:04 pm #20908

Billy Nguyen

Please delete all caches on your browser and recheck: https://ibb.co/Y7kGXzt

Or please take a screenshot of the error you get for me so I can check it again

March 8, 2022 at 5:30 pm #20914

amal
Support Expired

Its always the same issue, i checked on mobile the same thing see the link below:

https://plik.root.gg/file/sXZGIOZ6VeTVhucI/z2Tb09pcZz29t8xm/Capture%20d%E2%80%99e%CC%81cran%202022-03-08%20a%CC%80%2011.24.05.png

Waiting for your reply.

Thank you.

March 9, 2022 at 8:54 am #20949

Billy Nguyen

This reply has been marked as private.

March 9, 2022 at 3:15 pm #20975

amal
Support Expired

Thank you so much it seems i made a mistake :), but could explain to me what was the problem that makes the demo not working before?!

Waiting for ur reply.

I appreciate ur support.

March 10, 2022 at 9:57 am #21006

Billy Nguyen

Hi,

There may be some minor errors during importing data using theme setup, so the process does not complete. You will have to import data using wp import tool.

Follow guide at: https://pavothemes.com/forums/topic/how-to-import-data-xml-wordpress-import-tool/

If the homepage is broken after import, you can see the instructions below: https://pavothemes.com/forums/topic/how-to-fix-layout-breakage-when-importing-demo-data/

March 10, 2022 at 4:18 pm #21039

amal
Support Expired

Thank you so much for ur support.

Have a nice day.

March 11, 2022 at 9:33 am #21068

Billy Nguyen

Ok, let me know if you need to help and hope you will vote 5 stars for our team.

Thanks!

March 12, 2022 at 3:16 pm #21126

amal
Support Expired

Thank you so much, i want to vote but i don’t know where to vote 5 stars 🙂

March 12, 2022 at 4:31 pm #21127

Billy Nguyen

We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day!

April 26, 2022 at 4:23 pm #22921

amal
Support Expired

This reply has been marked as private.

April 26, 2022 at 4:25 pm #22922

amal
Support Expired

See the link attached to know more:

https://plik.root.gg/file/TX5vSh3nKMQ9YgYN/kcAVVCCHIrlMbFq5/number.png

April 26, 2022 at 4:31 pm #22924

Billy Nguyen

Hi you,

Please follow guide at https://pavothemes.com/forums/topic/how-to-change-phone-number-on-header-triply-theme/
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