Dear Team,
I sincerely hope that you are doing well.
We recently purchased a theme from themeforest (Printec standard Licence), and I just wanted to let you know.
‘Personalize your Design’ is a function that is listed in this theme below, but when I received it, I was unable to use it.
We want to let you know that this particular feature is why we chose to purchase this theme. Please take a look at this matter. If possible, turn on this functionality or if you are not able to enable this feature then refund our money back.
We anticipate hearing from you shortly.
Thanks,