HomePage › Forums › Themes Support › Triply – Tour Booking WordPress Theme › Feedback function
- This topic has 11 replies, 2 voices, and was last updated 1 year, 4 months ago by Billy Nguyen.
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AuthorPosts
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November 26, 2022 at 9:44 am #29610DanSupport Expired
Hi,
Is there a feature for customers to login and provide a review for experience?
Also a system that can send an auto email to request feedback after their visit?
November 28, 2022 at 10:03 am #29631Hello,
#1. I have installed customer reviews for you, please check: https://www.ecotourschiangmai.com/tours/kanta-elephant-sanctuary/
#2. You need to use a plugin or 3rd party service to be able to set up automatic emails: https://www.businessbloomer.com/top-5-wordpress-plugins-for-email-automation/
November 30, 2022 at 10:31 am #29685DanSupport ExpiredHi, Great thank you.
Is it possible to toggle the customer reviews on / off as id like to look at the layout / star options first. (or where can I edit in the backend?)
Thanks
DanNovember 30, 2022 at 11:20 am #29692Hi,
Currently, there is no option to enable/disable the review feature for each booking object.
We only support configuring the Rating Criteria List in customer reviews: https://prnt.sc/eT_19tdlSk49
December 8, 2022 at 10:23 am #29922DanSupport ExpiredHi, is it possible to add one criteria called ‘Overall’ I just want a simple system like Trip advisor / Getyourguide
Thanks
DanDecember 8, 2022 at 2:20 pm #29925Hi,
I added Overall criteria, please recheck
December 9, 2022 at 8:39 am #29927DanSupport ExpiredHi,
Great thanks. It seems to have lost the ability to give it a star rating?
Also it’s a bit confusing for the customer to add a review, on the page it says ‘Leave a Reply’, is this supposed to be ‘Leave a Review’? (see 1.jpg)
Finally, if someone wants to register as a user, how can do they do it as the login page has the forgot passport button only. (see 2.jpg)
thanks
DanDecember 9, 2022 at 9:24 am #29958Hi,
I can’t login to the admin dashboard, please recheck your account.
December 9, 2022 at 4:41 pm #29969DanSupport ExpiredThis reply has been marked as private.December 12, 2022 at 9:29 am #30000Hi,
#1. Overall is the added Rating Criteria, if only this criterion is selected, the rating section will not be displayed. You must include 1 of the remaining 5 criteria to be able to display the star rating: https://prnt.sc/VxpdZqoDHNMg
#2. I resolved this issue, please recheck your site.
December 12, 2022 at 10:03 am #30007DanSupport ExpiredThanks very much, is it possible to adjust the code to have ‘Overall’ with star options?
That is the only option I want to give to make it quick and easy for the user.Thanks for the other fixes.
December 12, 2022 at 1:53 pm #30018Hi,
The plugin requires a minimum of 2 criteria to rate, otherwise it will not display a star rating for you to vote on
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