HomePage › Forums › Themes Support › Triply – Tour Booking WordPress Theme › Book form disapears after theme update
- This topic has 26 replies, 2 voices, and was last updated 8 months ago by Billy Nguyen.
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June 16, 2023 at 12:27 pm #35619marjandbkSupport ExpiredJune 16, 2023 at 12:28 pm #35620marjandbkSupport Expired
If I purge catche it will work, but when new update happens automatically the booking form will not work until I purge cache.
June 16, 2023 at 3:53 pm #35626Please send the admin web account for me, I will check and try to help you.
June 16, 2023 at 3:55 pm #35627marjandbkSupport ExpiredThis reply has been marked as private.June 16, 2023 at 4:39 pm #35631It looks like you installed the cache with the Jetpack plugin, which could cause cache conflicts. So please disable the cache related settings of the Jetpack plugin.
June 16, 2023 at 4:45 pm #35632marjandbkSupport ExpiredWhat is better to use with your template, Jetpack or LiteSpeed cache?
June 16, 2023 at 4:54 pm #35634You should use Litespeed cache plugin, this plugin supports WordPress cache quite well
June 16, 2023 at 5:00 pm #35635marjandbkSupport ExpiredOk! Have you disabled my jetpack cache? I cannot find it in the settings.
Can I leave Jetpack for security but without cache option?Thanks!
June 17, 2023 at 3:48 pm #35660If you do not use the functionality of the Jetpack plugin, it is best to turn it off. It downloads content from 3rd party and will make your site load time longer.
June 20, 2023 at 12:25 pm #35720marjandbkSupport ExpiredI have turned off Jetpack completely and booking forms are still not working:
(try to pick any date)
June 21, 2023 at 1:37 am #35744marjandbkSupport ExpiredI select the booking date on the right column.
When I do it in normal browser mode – times and number of people and other options appear and I can complete the booking.
When I am in the guest mode (I open incognito window in Chrome), after I select the date, there are no other options visible.
Some of my potential guests emailed me that they cannot finish the booking because of this.
June 21, 2023 at 1:51 am #35745marjandbkSupport ExpiredI have purged cache and it works now, but the problem will appear again on the next auto update.
June 21, 2023 at 1:28 pm #35763It seems that the error is caused by a js conflict when installing the Litespeed cache plugin and enabling css and js compression.
I have temporarily disabled this plugin and installed the WP-Optimize – Clean, Compress, Cache plugin instead. Please check if the problem still occurs.June 21, 2023 at 9:28 pm #35795marjandbkSupport ExpiredAgain 🙁 try to book this, everything is empty:
June 22, 2023 at 9:09 am #35805I have disabled cache on your website, please check again
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