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Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 18, 2021 at 1:40 am #16089
    CShukie
    Support Expired

    Hi, with the triply theme Elementor updated to v3.4.5 today, however Elementor Prois stuck at v3.4.1 – when ever i try to update Elementor pro it tells me i am unauthorized.

    Now Elementor is at a later version i can no longer use the pro features or edit the header. Can you help?

    Thanks!

    October 18, 2021 at 10:04 am #16100
    Billy Nguyen
    This reply has been marked as private.
    October 18, 2021 at 2:29 pm #16120
    CShukie
    Support Expired
    This reply has been marked as private.
    October 18, 2021 at 3:16 pm #16125
    Billy Nguyen

    Hi again,

    I have just updated the latest version Elementor Pro plugin and activated this plugin for you, please recheck.

    This is a developer version, so it will limit some features such as live updates, get templates from Elementor’s library. So to use this full version, you will have to buy it from the Elementor provider.

    October 18, 2021 at 3:53 pm #16132
    CShukie
    Support Expired

    Hi, thank you so much for fixing that, greatly appreciated.

    The plugin is now working fine, but i have noticed a new issue since the update in that my mobile header is now missing?

    Can you please help?

    October 18, 2021 at 4:36 pm #16136
    Billy Nguyen

    Ok,I have just fixed this issue, please recheck.

    October 18, 2021 at 4:39 pm #16138
    CShukie
    Support Expired

    Your support is super fast! thanks

    The mobile header is now back, however the logo appears smaller that it was previously and doesn’t match what was on the demo theme imported.

    Its also no longer centre aligned and the padding / margin from the top appears missing? Can you fix this or advise on where I access the mobile header? From elemetor i only see a main header to edit?

    October 18, 2021 at 4:57 pm #16141
    Billy Nguyen

    Oh sorry, I have just resolved this issue, please recheck.

    October 18, 2021 at 4:59 pm #16142
    CShukie
    Support Expired

    That’s perfect all fixed!

    Thank yo so much!

    October 18, 2021 at 5:03 pm #16143
    Billy Nguyen

    Ok ok, you are welcome!

    I hope you will vote 5 stars for our team on themeforest.

    We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day!

    October 18, 2021 at 5:11 pm #16145
    CShukie
    Support Expired
    This reply has been marked as private.
    October 18, 2021 at 5:28 pm #16151
    Billy Nguyen

    Yes, we have customized service according to customer requirements. Let me know how you want to customize, I will check your problem

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