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HomePage Forums Themes Support WiHelp – Nonprofit Charity WordPress Theme Elementor not loading (have checked forum solutions already)

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  • #27495
    ceopiefa
    Support Expired

    Hi,

    Yesterday we bought and installed wihelp on a new wordpress site. Elementor will not finish loading. It meets all your memory requirements and I have turned off all other plugins. Elementor works perfectly when I switch to a default theme though…

    Have even upgraded to Elementor pro but no difference. Same if site using free version.

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release 84.1, Revision b308619 v5.6.41-84.1
    PHP Version: 7.4.29
    PHP Memory Limit: 512M
    PHP Max Input Vars: 1000
    PHP Max Post Size: 516M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.0.2
    Site URL: https://
    Home URL: https://
    WP Multisite: No
    Max Upload Size: 516 MB
    Memory limit: 40M
    Max Memory limit: 512M
    Permalink Structure: Plain
    Language: en-AU
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: WiHelp Child
    Version: 1.0.0
    Author: Pavothemes
    Child Theme: Yes
    Parent Theme Name: WiHelp
    Parent Theme Version: 1.0.0
    Parent Theme Author: Pavothemes

    == User ==
    Role: administrator
    WP Profile lang: en_AU
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 3.7.5
    Author: Elementor.com

    Elementor Header & Footer Builder
    Version: 1.6.13
    Author: Brainstorm Force, Nikhil Chavan

    Elementor Pro
    Version: 3.7.1
    Author: Elementor.com

    #27510

    Hi,

    The error occurs when you disable the Woocommerce plugin.
    I have temporarily re-enabled the Woocommerce plugin so your Elementor can work.
    We are checking this issue again and will update the fix version soon.

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