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  • July 26, 2021 at 11:51 pm #12889
    Theme User UK
    Support Expired

    Hello,

    I have setup the theme on my main site after testing on my staging site, same domain just staging has staging.URL.com.

    Elementor says the license is active under elementor / License

    Yet when I try to add pro elements using the builder the items have padlocks and am told

    See: https://ibb.co/v1ch0rq

    • This topic was modified 2 years, 9 months ago by Theme User UK.
    July 27, 2021 at 10:14 am #12892
    Billy Nguyen

    Hi you,

    Please send admin web account for me, I will check and try to help you.

    July 27, 2021 at 1:28 pm #12905
    Theme User UK
    Support Expired
    This reply has been marked as private.
    July 27, 2021 at 4:09 pm #12915
    Billy Nguyen

    Hi,

    Please check your account, I can’t login your admin dashboard. Your account is incorrect

    July 27, 2021 at 4:14 pm #12917
    Theme User UK
    Support Expired
    This reply has been marked as private.
    July 27, 2021 at 4:48 pm #12921
    Billy Nguyen

    Hi,

    I activated this plugin for you, please recheck.

    July 27, 2021 at 5:07 pm #12924
    Theme User UK
    Support Expired

    THank you that worked!

    July 27, 2021 at 5:12 pm #12927
    Billy Nguyen

    Ok, let me know if you need to help.

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