My slides are not working

[vanessadasneves9]

Hello, I was making some changes to the website and replacing the slides, for some reason the main menu slides disappeared and stopped showing.

I need help with it. and Slide Pro and elementor pro not updating to the new version.

• This topic was modified 2 months, 1 week ago by vanessadasneves9.

[Billy Nguyen]

I updated all plugins and fixed this issue, please recheck your site.

[vanessadasneves9]

Hello, thank you very much.
I checked the website, some things are not showing.
I want to show like in this link https://demo2.pavothemes.com/freshio/. Mine is not showing like in the link anymore

[Billy Nguyen]

Ok, I resolved this issue, please recheck your site.

[vanessadasneves9]

Hello,
I am having the same problem again. Every time I make a change in the website the slides disappear. I am trying to configure the newsletter part and having a problem. I hope that you can help. I want to have problems every time I make a change in the website by Elementor, because the are still a lot of things I still need to do. But every single time the slides disappear.

[Billy Nguyen]

I updated the data for you. It seems like you restored the data or reinstalled the backup, so this homepage was reverted back to the old version before I edited it.
I have created a template for this page. In case this page changes, please re-insert this template: https://prnt.sc/RH6B_tQEaGnj

[vanessadasneves9]

Hello, now I just opened the website and the homepage shows this space on the top of the slide. https://ibb.co/M983P3n

[vanessadasneves9]

[vanessadasneves9]

Hello, Can you help me to remove this space above the slide, please?

[Billy Nguyen]

Please go to Edit this page -> Template -> Select Homepage: https://prnt.sc/fbESruHNSU_O

[vanessadasneves9]

Hello,
I tried to do it like you explained in the picture and it is not working. I know my support already expired, but I asked you to solve this issue before my support expires. After you solved the other issue in the website this appeared and it does not look good and gives a bad aspect to the website. I have been asking you to sort it out long ago.

[Billy Nguyen]

Please review the instructions on the image I sent, it is the Homepage template option in Page Attributes, not the Parent page: https://prnt.sc/fbESruHNSU_O

[vanessadasneves9]

Hello,
As you can see in the picture I sent, mine does not give the option of the template in the page attributes, only the Parent page option

[Billy Nguyen]

We have migrated to a new support system here https://pavothemes.ticksy.com/
We have stopped supporting the tickets you sent here and only support this new ticket system.

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