Sometimes this gives an error and you cannot filter by price

[Hugo Ferreira]

I confirm the change thanks.
But as we are now applying the payment methods I think I will still need a few more things.
Understanding what he said, but he also had a few days without replying and also understood why it was a public holiday in Vietnam.

In the order confirmation, it is not possible to put the “tax number” in the same “billing address”. ?

https://prnt.sc/26qnimf

[Billy Nguyen]

Hi there,

You need to overwrite the review-order.php file in the woocommerce template into the child-theme, then modify the code for this file.

[Hugo Ferreira]

Can’t do it?

[Billy Nguyen]

This is a custom request, I can only show you how to do it, if you can’t customize it yourself, I will customize it for you, however you will have to pay for this customization.

[Hugo Ferreira]

I understand, but can’t you help me as you’ve been unable to respond for a few days?

What is the price for more support?

[Billy Nguyen]

This reply has been marked as private.

[Hugo Ferreira]

Is forum support different from custom fee?

Another issue, the website was a little slow, can you see what is happening with the theme? Well, it seems to me that it comes from him.

[Hugo Ferreira]

And do you remember well a little while ago that I said to put the single product products in the center? They went back to the side.
Can you please correct this again, as I already asked you to?

[Billy Nguyen]

Hi again,

#1. “Is forum support different from custom fee?”

Yes, Forum support covers issues that our themes support. In addition to those, other requests that are custom requirements will be subject to an additional custom fee

#2. Please check report your site:
– Google Page Speed
– Gtmetrix
The response from your server is quite slow, so it needs improvement.

#3. Please check again: https://ibb.co/gJFV2CK

[Hugo Ferreira]

Hello Billy.
And what is the price for the stand?
Is the custom fee just theme customizations for our business?

And is the problem the theme or the server side? What can be done?

It’s on the simple product page, look at the print. https://prnt.sc/Qdy0oAweuMqO

[Billy Nguyen]

Hi,

1. Support package: Customer support package for theme issues, this package you will have to buy on themeforest. Currently your support package has expired, so to continue receiving support you need to purchase additional support packages.

2. Customization on Demand: This is a fee that is incurred when you have customization requirements beyond the supported issues from the theme, we will have to revise the code to customize it according to your requirements.

3. Speed optimization: The problem is caused by both the theme and the server:
– Need to optimize the theme with cache plugins, optimize images, compress css, html..
– Change your hosting plan to have a higher speed to reduce the response time from the server.

4. Ok, I fixed this issue, please do not remove this custom code: https://ibb.co/xsXhJqz

[Hugo Ferreira]

Hello Billy. I was told that the problem was with the database being too slow. Hello,

Thank you for contacting our Help Desk.

I reviewed your account’s resource usage and noticed that the reason behind the recent increase is your site’s database(dbpnzm6kdw05ah):

As I can see from the stats graph dbpnzm6kdw05ah database has spawned 28 slow MySQL queries for the past 72 hours. Here’s a list of top10 slow MySQL queries spawned by your databases:

4 – It is not as it was when I asked you to place the photo more in the center. Especially on mobile it’s bad. What he did the other time was to place the photo more centered and not so much leaning to the left.

https://prnt.sc/x7R_fXX7MHzK

As you can see from the print, on mobile it wasn’t like that. In fact, on mobile it didn’t have any problems.

[Hugo Ferreira]

And look at this page. Very bad aspect. What you had done the other time was not this. Can you do what you’ve done, please?

https://prnt.sc/8a1Y3XDtUS4_

[Billy Nguyen]

Hi again,

#1. Database: please check your plugins page https://sartis.pt/wp-admin/plugins.php

You are installing a lot of different plugins (55 plugins), so it is not possible to control the database problem.
You need to double-check the plugins you need to use and delete the unnecessary ones

#4. Ok, I have just checked and fixed all issues, please recheck.

[Hugo Ferreira]

Hey Billy.
How about different plugins?
Currently all the plugins I have are required. But the different ones are the ones that don’t come with the theme?

Is it recommended to eliminate the plugins that didn’t come with the theme and replace it with w3 cache and autoptimize? Are the plugins causing the database problem?

#4. Now, problem solved.

[Author]

Posts