URGENT: different questions – 2nd part

[paulojorgemoreira]

Hi,

Ipad version: Tours pages
When clicking on any item of the tours page list for example.

a) Wine Tur: http://prnt.sc/16q1x52
b) Portugal tour: http://prnt.sc/16q24hm
c) Lisbon tour: http://prnt.sc/16q2btq
d) Jewish tour: http://prnt.sc/16q2fus

the return is a blank page with an error message:
http://prnt.sc/16papqi

This occurs in all items shown on the tours list of all categories.

Kind regards
Ana Margarida

[Billy Nguyen]

Hi you,

I checked this issue but i did not find the problem as you said.

Please try to check with other devices

[paulojorgemoreira]

Hi

I have already checked with a different Ipad and the problem is the same.
Please see the tours pages and click one of the tours. You will see the error I reported before.
Please help me with this situation. I don’t know how to fixed this bug and as you know my client can’t have a website with links that don’t work as supposed.
Kind regards
Ana Margarida

[Billy Nguyen]

Hi again,

Please make a video on tablet about your problem, I need to check again.

[paulojorgemoreira]

Hi again

Here is the video I recorded. It’s not perfect but you are able to see what is the problem.

https://www.dropbox.com/home/Camera%20Uploads?preview=IMG_2402.MOV

Kind regards
Ana Margarida Mota

[paulojorgemoreira]

Please see this link: https://www.dropbox.com/s/i0ogx9328bb0v29/IMG_2402.MOV?dl=0

Kind regards
Ana Margarida

[paulojorgemoreira]

Hi again,

I have some urgency resolving this issue.
Are you able to resolved this situation during today?

Kind Regards
Ana Margarida

[Billy Nguyen]

Hi,

#1. Please disable plugins that we did not ask to go check again.

#2. Try activating another theme and check this problem again

#3. Turn off permalink and leave it as default then check

Then let me know the result of your problem.

I think the problem is not our theme but plugin or browser or your device

[paulojorgemoreira]

Hi,

I will do that and If I have any question we will talk later.

Kind regards
Ana Margarida

[Billy Nguyen]

I’ve checked it and it’s pretty good.

About the demo data, because you have customized it quite a lot, it is not possible to delete it all to reinstall it.

Let me know what you need help with, I will review and assist you.

[paulojorgemoreira]

Hi,

I close this ticket. We will talk later.

Kind regards
Ana Margarida

[Author]

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