Can I import a ready made tour as shown on the demo website?

[Billy Nguyen]

You should use SMTP Gmail for simplicity and it is free. See detailed instructions here: https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/

[Strangiato]

The thing is that I have a more professional email account and that one I cannot set up in the theme without paying, as it is via outlook.office.com. And I am not interested in buying all kinds of plugins to make the theme work as it does in the demo.

With other themes it is easy to just enter the email account and then everything works.

[Billy Nguyen]

Well, of course you won’t have to buy additional plugins to install this service.
Please see instructions here: https://wpmailsmtp.com/docs/how-to-set-up-the-outlook-mailer-in-wp-mail-smtp/

[Strangiato]

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[Strangiato]

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[Billy Nguyen]

Hello,

I fixed this issue, please recheck your site.

To update and active Elementor Pro plugin, please follow the guide here: https://pavothemes.com/forums/topic/how-to-update-plugin-elementor-pro-the-latest-version/

[Strangiato]

Hello,

Thanks a lot, I can work on the pages again, with Elementor. But unlike before, many features are now locked, When I have time I will look into your guide.

May I ask what you fixed, just in case it happens again?

[Billy Nguyen]

I fixed this issue, please recheck.

To fix this issue, please follow the guide here: https://pavothemes.com/forums/topic/how-to-update-plugin-elementor-pro-the-latest-version/

[Strangiato]

I got the same problem again with the same error message: “The Post Content Widget was not found in your template”

Then I followed instructions on installing the external plugin. I added the code to the functions.php file (of the theme – not the child theme) and I got this error message:

Your PHP code changes were rolled back due to an error on line 73 of file wp-content/themes/triply/functions.php. Please fix and try saving again.

The line is “ElementorPro\License\API::set_license_data($data, ‘+2 years’);”

Despite the warning I updated the file, then deleted the code and saw most Elementor widgets were missing. So it is definitely not working and now I lost my layout.

What’s next?

[Strangiato]

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[Billy Nguyen]

Hi,

I have activated this plugin for you, so there is no need to run this code again: https://prnt.sc/vE4c8TtM-UNg

[Strangiato]

Despite your help, I think I have reached the point that this theme is unusable for what I want. You said you activated the Elementor plugin, yet I keep having the same problems.

You sent a screenshot of the status of the plugin. It says “active”. When I go there it says “missing”.

If I want to edit a tour in Elementor while clicking on that in the list with tours there is the message that the post contents widget is missing.

The only way not to see the error message is to open a tour via “view”, then at the top of the screen click “edit with Elementor” and then choose “single post” in the drop down menu. But then it opens with a different tour, not where I was when I clicked “single post”. All four tours only lead to one tour in particular. And then I cannot edit text. In the body the text is there, but on the left the tools to edit are missing.

I really want this to work, but after spending a lot of time on it I have lost hope. The demo works on Elementor Pro and the pro version is the key here. So if Pro does not work, the website will not work the way it should.

What I don’t understand is that all reviews are excellent. I surely can’t be the only one who has faced these problems???

[Billy Nguyen]

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[Strangiato]

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[Billy Nguyen]

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