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RositaPaparelliSupport ExpiredThis reply has been marked as private.RositaPaparelliSupport Expired
Hi, I have 2 different licenses… send me an email address and I will provide you both. There is no place in the configuration settings of your theme in which I can insert the license codes so I don’t remember exactly which one belongs to each site… I want to precise that the problem of the licenses had been already resolved inside previous tickets…
RositaPaparelliSupport ExpiredHi,
on the same page indicated above, on the same filter the first extra that one customer can add “Quota di iscrizione e assicurazione medico/bagaglio” has a checkbox on the left side to select it. But in the backend on services -> all services it is selected as “mandatory” so the checkbox should not be present. It disapeares only when a user select a date: it should not be present from the beginning.December 6, 2022 at 4:56 pm in reply to: “403: Forbidden – the preview cannto be loaded” Elementor error #29872RositaPaparelliSupport ExpiredVery well,
many thanks.
Best regards.RositaPaparelliSupport ExpiredOk, thanks.
RositaPaparelliSupport ExpiredHi,
1) I’m really sorry to inform you that the bug of the Slider Widget is still there. It is still impossible to set the margins of the mobile version of the slider, as you can see from the following images:
– backend -> http://www.grafichero.it/support-triply/screenshot– tour detail-backend-2.png
– frontend -> http://www.grafichero.it/support-triply/screenshot-mobile-2.jpg2) Also the js bug generated by the duplication of the slider, which causes the Related Items Carousel at the bottom of the Single Tour pages not to appear, is still there.
Can you please finally eliminate this bugs?
Many thanks, best regards.
RositaPaparelliSupport Expired1) Duplicating elements and giving them different settings per device is perfectly normal while using page builders, expecially while building responsive contents. The button “duplicate”, present on every widget demonstrates this fact.
2) Also hiding some content for one device and showing it on some other device is perfectly normal while using page builders, expecially while building responsive contents. The option hide on Desktop, Tablet or Phone, present on every widget demonstrates this fact.
3) If duplicating some element, that is perfectly normal in elementor, causes javascript errors this is a bug of your widget/theme.Now:
Inside “Vacanze in Umbria – Tour Detail” elementor template, we have a single slider. Look at this image http://www.grafichero.it/support-triply/screenshot-elementor.png, as you can see there are no margins for mobile device. Now look at http://www.grafichero.it/support-triply/screenshot-mobile.jpg: on the front-end we have a -85px margin on the top of the element. There is no way to change that margin.
Can you please fix this bug?
Many thanks.
Best regards.RositaPaparelliSupport Expired1) It’s impossible you fixed any error before me because I applied the css customization – which I cited above – before opening the ticket.
2) I don’t really understand what do you mean when you say that I edited the template, but I didn’t modify ANY HTML file and less than ever any js file, including js slick.
3) Now I have TOTALLY removed the simple little rule I put on custom css, and the “Related Item” carousel inside the “Tour Detail” Elementor template still doesn’t shows up.
4) We use 3 Slideshow widgets inside the single tour page because there is a problem in the responsive settings of the widget: it applies the same margins of the desktop to all the devices, regardless the fact that I put different margins for different devices.RositaPaparelliSupport ExpiredOk, many thanks.
RositaPaparelliSupport ExpiredOk, thank you very much!
RositaPaparelliSupport ExpiredHi,
in reality I don’t see your fix, I see mine…To make the carousel appear again I have put the css rule “.triply-carousel-items .babe_shortcode_block_inner {display: flex;}” inside the custom css…
My correction overrides the “display: none” rule applied on the same element that has appeared after the update: this last rule, the bug which I cited above, has remained the same.
September 30, 2022 at 2:25 pm in reply to: Elementor Pro no more activated and impossible to update #27950RositaPaparelliSupport ExpiredYes, now it seems to work fine.
Thank you.RositaPaparelliSupport ExpiredHi,
have you verified and updated my second license?
Thank you in advance!September 28, 2022 at 7:21 pm in reply to: Elementor Pro no more activated and impossible to update #27861RositaPaparelliSupport ExpiredHi, the Elementor Pro widgets are still blocked and inside Elementor templates I see the notice that it needs to be activated
RositaPaparelliSupport ExpiredI have buyed another license in 29 Jun 2022, this one 527a3647-b9de-4f04-8707-3e07d3aa39b6, please check here: http://www.grafichero.it/support-triply/licenses-triply.jpg, I do not understand why it does not appear to you.
For the problem of the filter: yes we understood the functioning of the taxonomies but we need to search only inside a single category regardless the choice of the user, at the moment the filter searches inside all categories http://www.grafichero.it/support-triply/BA-filter-2.jpg.
Is it possible to obtain that feature in some way?
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